Templates hold the settings and steps that are copied to create new Workflows. Templates provide you with consistency, ensuring the process remains the same between teams or even different locations. This is crucial for maintaining quality and standards for your business processes. We have created six Salentica default Workflow Templates for you to get started with in Workflow Manager. You can use the existing templates or use them as a springboard to create your own templates, unique to your business process. Administrators can access Elements Configuration to view and edit the Workflow Templates. Administrators must add Assignee Roles or Assignees to each Step of the Workflow Templates prior to use. See the default settings below that will copy from the Workflow Templates to the Workflows via the Workflow Launcher. 

 

Included in Workflow Manager are six preconfigured Workflow Templates:

• Account Opening - Standard
• Address Change
• Client Onboarding - Standard
• Deposit - Standard
• Risk Tolerance Update
• Withdrawal - Standard

 

To navigate to the Workflow Templates, you must have the correct permissions for your user. 

1. Go to the Apps Menu > Elements Configuration
2. Click Workflow Templates (if you do not see it on your Navigation Bar, go to More and choose Workflow Templates from there)
3. Choose the All Workflow List View
4. Click on a Workflow Template Name (i.e. Account Opening - Standard)
5. View the Workflow Template Details
6. Click on Steps to see the underlying steps for the Workflow

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Account Opening - Standard

Default Details of Template:

Workflow Type = Account Opening
Workflow SubType = Brokerage
Frequency = One Time
Estimated Days Until Completion = 10

Contains Approval Step

 

Steps

Order	Step Name	Type	Due in X Business Days
1	Complete New Account Open Form	Task	1
2	Verify Account Funding	Task	1
3	Submit Forms for Internal Approval	Task	1
4	Approve New Account Open Forms	Approval	1
5	Submit Forms to Custodian	Task	1
6	Verify Account has been Opened and Update Internal Systems	Task	3

 

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Address Change 

Default Details of Template:

Workflow Type = Contact Information Update
Workflow SubType = Household
Frequency = One Time
Estimated Days Until Completion = 3

Contains Checklist

 

 

Steps

Note: The Checklist is assigned to the Step.

Order	Step Name	Type	Due in X Business Days	Checklist
1	Address Change	Task	3	Address Change

 

Checklist Items

1. Address Change - Send document
2. Address Change - Update CRM
3. Address Change - Notify Advisor

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Client Onboarding - Standard

Default Details of Template:

Workflow Type = Client Onboarding
Workflow SubType = Retirement - ROTH IRA
Frequency = One Time
Estimated Days Until Completion = 10

Contains Checklist

 

Steps

Order	Step Name	Type	Due in X Business Days	Checklist
1	Create Internal Documents & Compliance	Task	2
2	Create External Documents	Task	1
3	Submit Documents To Compliance & Custodians	Task	5
4	Update Internal Systems	Task	1	Update Internal Systems (Client Onboarding)

Note: The Checklist is assigned to Step 4.

 

Checklist Items

1. Update Internal Systems - Update Relationship record
2. Update Internal Systems - Update Contact records
3. Update Internal Systems - Update PMS
4. Update Internal Systems - Update Billing System

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Deposit - Standard

Default Details of Template:

Workflow Type = Deposit
Workflow SubType = Checking
Frequency = One Time
Estimated Days Until Completion = 5

 

Steps

Order	Step Name	Type	Due in X Business Days
1	Evaluate Client Portfolio	Task	1
2	Initiate Invest Cash Activity	Task	3
3	Confirm Completion of Client’s Deposit	Task	2

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Risk Tolerance Update

Default Details of Template:

Workflow Type = Financial Plan Update
Workflow SubType = Institutional
Frequency = Every 24 Months
Estimated Days Until Completion = 15

 

Steps

Order	Step Name	Type	Due in X Business Days
1	Provide Client with Risk Tolerance Questionnaire	Task	1
2	Update Client’s Financial Plan	Task	2
3	Update Internal Systems to Reflect Change in Client Risk Tolerance	Task	2
4	Review Client’s Target Asset Allocation	Task	2
5	Rebalance Portfolio	Task	3
6	Communicate to Client that Changes have been Completed	Task	1

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Withdrawal - Standard

Default Details of Template:

Workflow Type = Withdrawal
Workflow SubType = Household
Frequency = One Time
Estimated Days Until Completion = 5

 

Steps

Order	Step Name	Type	Due in X Business Days
1	Evaluate Client Portfolio	Task	1
2	Initiate Raise Cash Activity	Task	2
3	Initiate Withdrawal Request with Custodian	Task	3
4	Confirm Completion of the Client's Withdrawal Request	Task	3