This is a list of the default fields that are included in the Request, as well as the type of information that is needed in each field. It is possible, as a System Administrator, to customize these fields within all Requests, including updating the existing names, removing fields, or adding different fields.
Information
Field |
Field Type |
Request Subject |
Text |
Relationship |
Choose an Existing Relationship |
Record Type |
Client Meeting (Cannot be updated) |
Show in Portal? |
Check box |
Request Origin |
Client Phone Call, Client Email, Client Meeting, External, Internal, Other |
Request Date |
Date |
Contact |
Choose an Existing Contact |
Due Date |
Date |
Change Effective Date |
Date |
Ready to Submit? |
Check box |
Request Details
Field |
Field Type |
Instructions |
Text |
Request Notes |
Text |
Internal Reference |
Text |
Current Status
Field |
Field Type |
Status |
Open, Completed, Canceled |
Current Step Assigned On |
Date |
Current Step |
Text |
Current Step Assigned To |
Choose an Existing User |
Execution Status
Field |
Field Type |
Last Step Completed |
Text |
Next Step |
Text |
Last Step Completed On |
Date |
Next Step For |
Choose an Existing User |
Last Step Completed By |
Choose an Existing User |
System Information
Field |
Field Type |
Salentica Data Broker ID |
Text |
PCE - Definition |
Choose a Definition |
Completed By |
Choose an Existing User |
Completed Date: Date |
Date |
Completed Date: Time |
Time |
Learn more about Requests here.